Please read description on the items as some pictures show items that are not included. Returns will not be accepted for this reason, it’s important to read the description.

Please check over each section for any possible damage , any pictures of sets made up with damage will be classed as used goods  .  So take your time to check all corners for any marks etc before you build .

Some items cannot be returned, including:

• Glass & Glass room verandas  cannot be returned once ordered. as they bespoke 50% payment is required upon order and 50% on delivery , after 48hours of payment received the 50% deposit will be non refundable so please be certain of the purchase.
• Items which are personalised or customised to your specification
• The description states what you shall receive not what is in the stock image
• All boxes must be used to complete sets otherwise they won’t fit correctly, returns will not be accepted without original boxes.
• Sets that have been made up can be accepted for a return but they will have to be inspected before a refund is issued as it will be used goods.
• Damage has to be reported before assembly, pergolas , screens , side walls , if damage is reported when assembled no replacements will be sent .

If your order arrives damaged or defective, please contact us within 24 hours.

(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

all returns are paid by the seller, we will always send parts that need replacing free of charge so returns for damaged parts can be replaced

Installations

Our Installation partners are specialists in there field .Upon purchase they will contact you to arrange a survey and make arrangements for an install dates , all costs involved will be direct with the installer . Costs vary on the veranda size  , bespoke work if required & location but this will all be  discussed on the survey .

Returns  

If you wish to return your items, our returns policy allows you to return your items within 14 days after receiving the items.

What You Need to Know Before You Start a Return:

What Cannot be Returned Under the 14 Day Returns Policy

• Altered goods
• Items that are no longer in their original condition and packaging
• Commercial Orders

Faulty and damaged items will be eligible for a return and no collection fee will be charged.

Garden furniture £150 & pergolas £300

if you change you mind or would like to check the quality etc before hand , you can open a box while the courier is present if for any reason you feel you don’t want the set after a quick inspection  please don’t accept and REFUSE the goods/ delivery  , they will then be returned to us  , we will refund you once we receive the items back . Minus the costs.

Return Packaging

All returned goods must be wrapped in packaging as our couriers do not transport unpackaged items. Therefore, we strongly recommend that you keep the original packaging & pallet  if you would like to return the goods.

PERGOLAS

Please report any damage before build so we can resolve any issues , if damage if reported after build replacements will not be sent 

For all change of mind , please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Our Distribution Centre Team assesses every item that is returned to us. If the product is not returned in its original condition or packaging, a penalty fee of 50% of the full product price (before any discounts) will be deducted from your refund.

If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap.

Refunds Policy

For return cases, we will process your refund within 1 business days of receiving the items.

If your payment card expires before we process your refund, please contact us

We will refund your original delivery charge if:

• we made an error in our despatch or
• if the item received is faulty reported within 14 days as we offer to fix or replace
• you have returned the order in full or
• if you are cancelling within 14 days of receiving the order
• please not return fees are just the costs of the courier .

Our refunds policy is in addition to your statutory rights.